The Problem:

On the first day of the month—traditionally their busiest period as employees check their new payslips—the support desk was flooded with calls:
– Authentication codes being rejected despite being entered correctly
– Employees unable to access their payroll information
– HR managers locked out of approval systems
– Growing frustration across their entire client base
– Support team overwhelmed with urgent requests

The Root Cause:

After extensive investigation, the development team discovered something seemingly minor but critical: a one-minute difference between their authentication server clock and their application server. This tiny discrepancy meant that time-based authentication codes were being considered invalid by the system. Even though users were entering their codes immediately, they were falling outside the narrow time window for acceptance.

The Shayype Solution:

Implementing Shayype would eliminate such time-dependency issues because:
– Authentication is based on pattern recognition, not time windows
– No synchronization needed between servers and devices
– Codes are valid for the entire session attempt
– Works independently of server clock settings

The Theoretical Impact:

In this scenario, switching to Shayype would result in:
– Consistent access regardless of server configurations
– Reduced support tickets and customer frustration
– More reliable service for all users
– Improved client satisfaction and trust
– Lower operational costs for support

Most importantly, employees could reliably access their important HR information without technical barriers. The HR software provider could focus on developing new features rather than managing authentication infrastructure, and their clients could trust the system to work when needed.

This scenario illustrates how even minor technical issues with traditional authentication systems can significantly impact business operations. While time synchronization might seem like a small technical detail, its effects on essential HR services can create major disruptions for both providers and their clients.

Would you like to explore how Shayype can make your HR platform more reliable?